How to use PuanApp

1Open a free account

1. On the sign-up page, enter your email and choose a password of at least 8 characters.
2. Click the verification link in the email we send you. It brings you back to the setup.

If the email doesn’t arrive within a few minutes, check your spam / junk folder or use the Resend email button on the sign-up page.

2Create your store

• Business name: the name your customers see on their card.
• Address: your customer page address, for example cornercoffee.puanapp.com. Use lowercase letters, numbers and dashes; a green check shows the address is free.
• Reward and points goal: for example “Free coffee” at 10 points.
• Maximum points per transaction: stops too many points being given by mistake.

One account can open up to 5 stores. Add each branch as its own store.

3Print the QR poster

In your store list, tap QR poster and then Print. The poster is A4 and carries the QR code for your customer page.

Put it next to the till where customers can scan it easily. They scan it with their phone camera to open their card; no app or sign-up needed.

4Set up the till

1. On the phone or tablet you’ll use at the till, open the Open till link.
2. The first time, log in with the same email and password.
3. Use Add to Home Screen in the browser menu so the till opens with one tap, like an app.
4. Tap Open camera and allow camera access.

5Add cashiers (optional)

1. Your employee signs up free with their own email and verifies it. They don’t need to create a store.
2. In your store list, open Manage cashiers, type their email and tap Add.
3. They log in at the till with their own email and password. Every transaction is recorded with the cashier who made it.

6Give points

1. Make sure the Give points tab is selected on the till.
2. Choose how many points to give (1, 2, 3, 5 or with + / −).
3. Hold the QR code on the customer’s screen up to the camera, or type the 6-digit code the customer reads out or texts you, and tap Give.

Points land instantly: the balance on the customer’s screen goes up live and a new code appears. Tap New transaction for the next customer.

Scanning is optional. For phone or delivery orders the customer reads out or texts the code and you type it in. The code is valid for 60 seconds.

7Give a reward

When the customer’s card says “Your reward is ready”:

1. Switch to the Give reward tab on the till.
2. Scan or type the customer’s code.
3. The reward’s points are deducted; hand over the reward.

If the customer doesn’t have enough points, the till says so and nothing is deducted; their code stays valid.

8Undo a mistake

Gave the wrong amount? Use Undo on the result screen to cancel a points or reward transaction within 10 minutes. If the customer has already spent the points, giving points can’t be undone.

9What the customer sees

• Your store name, their points balance and a bar showing how close they are to the reward.
• A single-use QR code and 6-digit code that refresh every 60 seconds. They can scan the QR or read out / text the code. Screenshots can’t be used to collect points.
• Points are kept in an anonymous account in the phone’s browser. No name, phone number or email is asked.

Suggest customers add the card to their home screen so it opens with one tap next time. If they clear their browser data, points can’t be moved to a new device.

10Troubleshooting

The camera won’t open

Check the browser’s camera permission. You can also work without the camera: type the 6-digit code from the customer’s screen.

“The code is invalid or has expired”

The code changes every 60 seconds and works once. Ask the customer for the current code on their screen.

“You don’t have access to this store”

The account you logged in with hasn’t been added to this store. The owner needs to add you under Manage cashiers.

The verification email didn’t arrive

Check your spam folder, wait a few minutes, or resend it from the sign-up page.